Older Frequently Asked Questions

1. Why wasn’t a progress report sent to Farepak’s agents covering the six month period since the Administrators’ appointment?

The Insolvency Act 1986 states that the Joint Administrators should report to all known creditors within four weeks of the six month anniversary of their appointment on 13 October 2006 . Because of the costs involved in reporting to all the creditors and because a report had been issued in January 2007, the Joint Administrators applied to Court to ask if they could delay the issue of the next report. The Court ordered that the Joint Administrators could send this when they were ready to finish the Administration.

2. Why has Farepak moved from Administration to Liquidation?

The Joint Administrators have carried out the limited investigations which they are allowed to by law. Now that Farepak is in Liquidation, the Liquidators have greater powers to investigate the circumstances surrounding the failure of Farepak and can take action against any parties which may increase the money available for creditors. A Liquidator can also agree unsecured creditor claims and pay a dividend to unsecured creditors.

3. When will I receive my Say Shopping Gift Vouchers from the Administrators of Choice Gift Vouchers Limited?

A letter was sent to everyone who had claimed for unused 2005 Choice Gift Vouchers through Farepak. Please note this letter was only sent to anyone who claimed in respect of unused 2005 Choice vouchers.

The letter enclosed a form to complete and return to the Administrators of Choice using a pre paid envelope supplied. This form confirmed that you were happy to receive the vouchers.

4. What if I ordered Choice Gift Vouchers from Farepak Food & Gifts Limited for Christmas 2006.

This goodwill gesture did not apply to anyone who ordered Choice Vouchers from Farepak for Christmas 2006. You would not have received the letter set out in 1 above. Any amounts owing to you will be a claim against Farepak Food & Gifts Limited – In Liquidation.

5. I have received a refund from my card provider – what should I do?

Please write to the Claims Management Team to inform them of how much you have received and when. The address is Claims Management Team, Farepak Food & Gifts Limited - In Liquidation, PO Box 3404, Swindon, SN2 9EQ .

6. What is the report dated 18 January 2007?

The Joint Administrators wrote to all customers and agents of Farepak as required by the Insolvency Act 1986. The report explained what had happened in the Administration to date, what the Joint Administrators proposed to do while they were still appointed and what would happen when the Administration ends. These are referred to as "the Joint Administrators' proposals".

7. Why are there two reports with the same date?

The Court allowed the Joint Administrators to send a shortened version of their report ("the Customers' Report") to agents and customers because of the numbers involved and the costs of postage. The full-length report ("the Creditors' Report") is available to download from this website.

8. What was the purpose of this report?

The main purpose of the report was to give agents and customers the opportunity to consider and vote on the proposals of the Joint Administrators. Voting closed at noon on 9 February 2007.

9. Can I still vote?

The voting deadline for the Joint Administrators’ proposals was noon on 9 February 2007. No further votes are being accepted.

10. What if I didn't vote?

Your claim is not affected if you did not vote.

11. I have not received an acknowledgement of my claim. Do I have to send a claim in again?

No. If you have already completed and returned a claim form, you do not have to repeat this. The Joint Liquidators will have a record of you and your claim on their database already. The fact that you have received the report shows that you are included on the database.

12. Why wasn't there a creditors' meeting?

A creditors' meeting was held by post, not as a physical meeting. The business of the meeting was to consider and vote on the Joint Administrators' proposals, which the creditors did by post rather than in person. The Joint Administrators were concerned that agents and customers who had already suffered a loss might have to take time off work and spend money on travelling to a meeting, and also that the costs of hiring a venue large enough to hold the number of creditors would be significant.

13. I have not received a report - please can you send me one?

You can download a copy of the report from this website. If you have submitted a claim form, then a report will have been posted to you. If you have not submitted a claim form, you can download a copy of the claim form from this website.

14. I have collected money from my customers but not yet paid it in. What should I do?

Farepak is no longer accepting money from its customers and it should be returned to your customers and their payment book signed to show the money has been returned.

15. Will I get my commission?

You will have a claim against Farepak in respect of your commission and the Joint Liquidators will be working to calculate this claim. You should include details of this claim when completing a claim form.

16. I've still got some Choice vouchers, what should I do?

Please notify the Claims Management Team, Farepak Food & Gifts Limited - In Liquidation, PO Box 3404 , Swindon, SN2 9EQ as soon as possible if you want to claim your dividend from the Administrators of Choice.

17. I've still got vouchers left from last year. Are they still ok to spend?

The Joint Liquidators understand that any vouchers, other than Choice vouchers, which you hold will be valid and can be used.