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Frequently Asked Questions
1.
When
will I receive my Say Shopping Gift Vouchers from the Administrators of Choice
Gift Vouchers Limited?
A letter was sent to everyone who had claimed for unused
2005 Choice Gift Vouchers through Farepak.
Please note this letter was only sent
to anyone who claimed in respect of
unused 2005 Choice vouchers.
The letter enclosed a form to complete and return to the
Administrators of Choice using a pre paid envelope supplied. This form confirmed that you were happy to
receive the vouchers.
2.
What
if I ordered Choice Gift Vouchers from Farepak Food & Gifts Limited for
Christmas 2006.
This goodwill gesture did not apply to anyone who
ordered Choice Vouchers from Farepak for Christmas 2006. You would not have received the letter set
out in 1 above. Any amounts owing to you
will be a claim against Farepak Food & Gifts Limited – In Liquidation.
3.
I
have received a refund from my card provider – what should I do?
Please write to the Claims Management Team to inform
them of how much you have received and when.
The address is Claims Management Team, Farepak Food & Gifts Limited
- In Liquidation, PO Box 3404,
4. What is the report dated
The Joint Administrators wrote to all customers and
agents of Farepak as required by the Insolvency Act 1986. The report explained
what had happened in the Administration to date, what the Joint Administrators
proposed to do while they were still appointed and what would happen when the
Administration ends. These are referred to as "the Joint Administrators'
proposals".
5. Why are there two reports with the same date?
The Court allowed the Joint Administrators to send a
shortened version of their report ("the Customers' Report") to agents
and customers because of the numbers involved and the costs of postage. The
full-length report ("the Creditors' Report") is available to download
from this website.
6. What was the purpose of this report?
The main purpose of the report was to give agents and
customers the opportunity to consider and vote on the proposals of the Joint
Administrators. Voting closed at
7. Can I still vote?
The voting deadline for the Joint Administrators’
proposals was
8. What if I didn't vote?
Your claim is not affected if you did not vote.
9. I have not received an acknowledgement of my claim. Do I have to send a
claim in again?
No. If you have already completed and returned a claim
form, you do not have to repeat this. The Joint Liquidators will have a record
of you and your claim on their database already. The fact that you have
received the report shows that you are included on the database.
10. Why wasn't there a creditors' meeting?
A creditors' meeting was held by post, not as a physical
meeting. The business of the meeting was to consider and vote on the Joint
Administrators' proposals, which the creditors did by post rather than in
person. The Joint Administrators were concerned that agents and customers who
had already suffered a loss might have to take time off work and spend money on
travelling to a meeting, and also that the costs of hiring a venue large enough
to hold the number of creditors would be significant.
11. I have not received a report - please can you send me one?
You can download a copy of the report from this website.
If you have submitted a claim form, then a report will have been posted to you.
If you have not submitted a claim form, you can download a copy of the claim
form from this website.
12. I have collected money from my customers but not yet paid it in. What
should I do?
Farepak is no longer accepting money from its customers
and it should be returned to your customers and their payment book signed to
show the money has been returned.
13. Will I get my commission?
You will have a claim against Farepak in respect of your
commission and the Joint Liquidators will be working to calculate this claim.
You should include details of this claim when completing a claim form.
14. I've still got some Choice vouchers, what should I do?
Please notify the Claims Management Team, Farepak Food
& Gifts Limited - In Liquidation, PO Box 3404 ,
15. I've still got vouchers left from last year. Are they still ok to
spend?
The Joint Liquidators understand that any vouchers,
other than Choice vouchers, which you hold will be valid and can be used.